Financial Advice Provider Public Disclosure Statement

Public Disclosure Statement updated on 01 August 2024

When you work with Zigi Financial Services Limited t/a Advisenow FSP1007853, you can be confident, you’re dealing with a slick operation that meets all of the regulatory guidelines. This Public Disclosure Statement provides you with important information about the financial advice services provided by Zigi Financial Services Limited t/a Advisenow FSP1007853 (‘Advisenow’, ‘we’, ‘us’ and “our”).

We hold a licence issued by the Financial Markets Authority (FMA) to provide financial advice. We know all the rules and regulations inside out, and we stick to them. It’s our duty to share with you the rules we play by. So, you can find the full scope of our business, information about how we work, and details of our complaints and disputes processes below.

About Us

We are a team of good souls who love to make a meaningful difference in people’s lives. Join our community and experience the transformative power of expert financial guidance and save time, money and stress. You too can plan smartly, protect what matters, and prosper through creating your way of a healthy wealthy life.

Zigi Financial Services Limited t/a Advisenow

FSP Number: FSP1007853

Address: L8/139 Quay Street, Auckland CBD, Auckland, 1010, New Zealand

Phone: 0221022898

Email: support@advisenow.co.nz

Website: www.advisenow.co.nz

Licensing Status & Information

We operate under a current Full Licence – Class 2 issued by the Financial Markets Authority (FMA) to provide financial advice services.

Adviser(s): Pamela Adelekan (FSP1004941)

Nature and Scope of Advice

We provide personalised advice to everyday Kiwis in straightforward and easy to understand English. We do this following our bare all approach and ensuring that you fully understand the advice and what it means to you. In this process we get to know you, and what is important to you, helping us shape the advice. We do not view anything we do as a transactional process, rather we want to create a relationship that lasts a lifetime.

Our duties (under the Financial Markets Conduct Act 2013) and promise to you:

1. We will educate and provide you expert financial advice to help you execute a protection plan and achieve financial security.
2. We will be fair and honest with you.
3. We will only provide financial advice that is suitable to your needs.
4. We are not aligned with any one provider so you can be assured that our advice is tailored to your individual needs.
5. We will at all times protect your privacy and confidential information.
6. We will meet and maintain the competence, knowledge and skill that are set out in the Code of Professional Conduct for Financial Advice Services (Code).
7. We will maintain the ethical and behavioural standards, as well as duties of care that are required by New Zealand law.
8. We are here to help, not only set up your policy but also if something unfortunate happens and you need to make a claim.
9. We will build a relationship with you to support you, your family and your business as your needs and goals evolve.

Types of Financial Advice we provide:

We provide advice in four general categories:

1. Mortgages
2. Insurances
3. Investments
4. Other Business Products

Note that each financial advisers have their own area of financial expertise they advise on and will be accredited with a range of product providers. Please review the information provided on our website about each member to locate a financial adviser that best suits your needs. From there they will discuss their areas of expertise and range of providers.

Mortgage products such as:

We will help you choose a loan that is suitable for your purpose from a panel of lenders (see below). Once we have chosen a lender and loan terms that are suitable for you, we will help you to obtain an approval.

• Home Loans
• Investment Loans
• Construction Loans

Personal Risk Insurance products such as:

We will analyse your insurance needs and help you choose cover that is suitable for your purpose. We have access to a range of insurance companies. Once we have chosen an insurer and types and amounts of cover that are suitable to you, we will help you to obtain acceptance.

• Life Insurance
• Trauma Cover
• Disability Cover
• Income / Mortgage type covers
• Medical / Health Insurance

Business products such as:

We will analyse your needs and help you make an informed decision that is suitable for your purpose.

• Key person cover
• Business Continuity Cover
• Group / Company Insurance
• ACC advice and restructure
• Financial Mapping/Management
• Education workshops to help you support your employees.

Investment products such as:

• KiwiSaver schemes
• Preferred provider options for businesses

Providers we will work with:

1. Mortgage:

• ANZ
• Westpac
• BNZ
• ASB
• Avanti Finance
• First Mortgage Trust
• Unity
• SBS Bank
• Sovereign
• Basecorp Finance
• Kiwibank
• Cressida
• Heartland Bank
• Pepper Money
• Select Home Loan
• The Co-operative Bank
• Zip
• ASAP Finance Limited
• DBR
• Liberty Finance
• RESIMAC
• Southern Cross
• TSB
• CFML

2. Insurance:

• Accuro
• AIA
• Asteron
• Chubb Life
• Fidelity Life
• nib
• Tower

3. KiwiSaver

• Booster Financial Services Limited (Booster)
• Generate Investment Management Limited (Generate)
• NZ Funds Management Limited (NZFunds)
• Milford Asset Management Limited (Milford)

Services offered though referral partners:

• Managed Fund Investments
• Fire & General Insurance
• Mortgage and Lending Advice
• Wills, Estate Planning, EPOA and Legal services

Commission and Fees:

Zigi Financial Services Limited t/a Advisenow FSP1007853 and the servicing financial adviser receive commissions or fees from the product providers on whose products we give advice. If you decide to take out insurance, home loan or invest in a KiwiSaver, investment product or through our referral partners, a commission or fee is paid to us and the financial adviser. The amount of the commission or fee is based on the amount of the product or business, and its specific attributes.

Mortgage Related Commissions:

Generally, we won’t charge you any fees for the financial advice we provide to you. This is possible because, on settlement of a loan, we usually receive commission from the lender. Any exceptions to this general position are explained below. We may charge you a one-off fee if the following occurs: When we don’t receive commission from the lender: If you request that we provide financial advice and we do not receive a commission from the lender, we may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before we complete the services and would be based on an estimate of the time spent providing the advice. (This may arise in the rare event that you request that we provide services in relation to either a product that is offered by a lender that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers). You will be invoiced for any one-off fee and will be given 30 days to make payment.

Doing right by you (the client):

On settlement of a mortgage, we usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a trail commission. We also receive a fixed rate roll over fee from some product providers if we assist in refixing your loan.

We will always do right by you and act in your best interest:

• We will always recommend the best product for your purpose regardless of the type and amount of commission we will receive.
• We will ensure the amount of any loan is in accordance with your identified needs.
• We will provide you with the below table showing commission rates and types by product provider and the commission we receive on loans is calculated as a percentage of the loan.

Lender	Upfront%	Trail%	Refix ($)
ANZ	0.85%	0.00%	$150
Westpac	0.60%	0.20%	0
BNZ	0.85%	0.15%	0
ASB	0.85%	0.00%	$150
Kiwibank	0.55%	0.15%	$150
ASAP Finance Limited	0.80%	0.00%	0
Avanti Finance	0.80%	0.00%	0
Cressida	1%	0.00%	0
DBR	1%	0.00%	0
First Mortgage Trust	1%	0.00%	0
Heartland Bank	$500.00 (inc GST)	0.25%	0
Liberty Finance	0.60%	0.15%	0
Unity	0.50%	0.00%	0
Pepper Money	0.60%	0.15%	0
RESIMAC	0.60%	0.15%	0
SBS Bank	0.80%	0.15%	$150
Select Home Loan	0.60%	0.15%	0
Southern Cross	1%	0.00%	0
Sovereign	0.60%	0.20%	0
The Co-operative Bank	0.70%	0.00%	$150
TSB	0.85%	0.00%	$150
Basecorp Finance	0.85%	0.00%	0
Zip Business	1%	0.00%	0
CFML	1%	0.00%	0

As soon as we know the type of loan and amount, we are putting in place, and that it has been accepted by the lender, we will let you know the amount and frequency of the commission received. We can also receive a referral fee or commission if we refer you to our referral partners.

Note: The commission table can be provided in hardcopy upon your request by contacting us at support@advisenow.co.nz

Insurance Related Commissions:

If you choose to implement an insurance policy through us, we are paid commission by the insurer.

Upfront means a one-off commission paid to us upon the implementation of your insurance policy. For insurance this is a percentage of your first year’s premiums. Renewal commission means a residual commission that is paid to us on an ongoing basis to help us to service your policies with no charge to you. For insurance, this is a percentage of your premiums, and depending on the provider is paid to us in varying frequencies. All insurance providers pay this from the 2nd year of your policy being in force with the exception of Chubb Life, who pay this from the 2nd month of the 1st year.

Please see the tables below for a comprehensive list of how much different providers pay us.

Risk insurances (Life, trauma, permanent disability, income protection):

Company	Upfront	Upfront for Level	Trail	Trail for Level
AIA	200%	160%	7.5%	3%
Asteron	200%	230%	5% then 10% from year 4+	5% then 10% from year 4+
Fidelity Life	240%	240%	10%	10%
Nib (trauma only)	170%	N/A	5%	N/A
Partners Life	217%	217%	17.5%	17.5%

Chubb Life’s Commission Structure:

Commission	Lump Sum	Lump Sum Level	Spec. Injury	Monthly Disability	Redundancy
Upfront	220%	190%	190%	190%	115%
Trail	7.5%	7.5%	7.5%	15%	7.5%

Health Insurance Commissions:

Company	Medical & Specialists Upfront	GP Addon Upfront	Dental Addon Upfront	Medical & Specialists Trail	GP Addon Trail	Dental Addon Trail
Accuro	30%	15%	15%	15%	8%	8%
AIA	130%	N/A	N/A	7.5%	N/A	N/A
Nib*	140%	5% – 10%	5% – 10%	5%	2.5 – 7.5%	Nil
Partners Life	149.5%	N/A	N/A	15.15%	N/A	N/A

*These commissions are for the Ultimate Health & Ultimate Health max products only. We will send you the commission for the other products if we recommend them separately.

Accuro pay 0% upfront and 10% renewal for their SmartStay product, and 15% upfront and 8% trail for their Natural Health Plan.

Nib pay 10% upfront and renewal for the Proactive Health Plan.

Please note, these commissions are for personal products only. If you are looking at a group/company scheme, we will give you the commission amounts separately.

There are times we might opt for a different commission structure than mentioned above. We will notify you if we do so.

Kiwisaver Related Commissions:

If you choose to implement a Kiwisaver plan through us, we are paid commission by the insurer. The KiwiSaver commission is determined by factors such as your age, income, and the value of your KiwiSaver fund.

Upfront means a one-off commission paid to us upon the implementation of your KiwiSaver. For KiwiSaver this is a flat fee. Renewal commission means a residual commission that is paid to us on an ongoing basis to help us to service your policies with no charge to you. This is a percentage of your balance and paid to us monthly from the 1st month of your KiwiSaver being managed by us.

Please see the tables below for a comprehensive list of how much different providers pay us.

Company	Upfront Commission	Trail Commission
Generate	$50 – $300	0.25% of your balance per year
Booster	Nil	0.50% of your balance per year
Milford	$0 – $150	0.20% – 0.50% of your balance per year

These commissions do not affect the fees and premiums you pay. If you went directly to these providers, you would most likely pay the same amount.

Other Business Products Related Commissions:

For General insurance referrals, we may receive an initial and ongoing commission from Tower Insurance, Rothbury, and other partners.

One-off Fees:

We do not expect to charge any one-off fees relating to any financial advice provided to our clients. However, if you cancel or materially change your insurance policy within the first 2 years of issue, I may have to repay commission to the insurer. This is called a clawback fee. If this happens, we may charge you for up to 10 hours of work at $350 per hour plus GST payable within 7 days of invoice, with direct credit to our company bank account for the work done in advising and implementing the cover for you. We will inform you of the exact amount if the situation arises. We do not aim to charge this fee unnecessarily.

We may also charge a fee calculated at the same rate as above if we present our recommendations and you do not take up any products or services with us. Our aim is to be reasonable and will only seek to charge this fee if there is no uptake for undue reasons (determined solely by us). We have not charged either of these fees to date.

Conflicts of Interest:

To ensure that we prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made based on the client’s goals and circumstances (unless it is a limited advice).

All our advisers undergo annual training about how to manage conflicts of interest. We undertake regular compliance audits and obtain an independent review of our compliance programme annually by a reputable compliance consultancy firm.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, conferences, hampers, or other incentives.

Use of Personal Information and Confidentiality:

1. It is understood that any information gathered for a needs analysis and used in any associated advice reports and for insurance applications is personal and I undertake to keep this information confidential and secure.

2. The Privacy Act 2020 gives you the right to request access to and correction of your personal information.

3. The information may be held in our office detailed in this document and my ‘Important Information About Me’ document and may be in paper format and/or electronic files and / or may be held remotely in secure electronic storage systems. I always seek to scan digital copies as soon as I can and destroy the hard copies. I am required to keep these records on file for a period of seven years or longer whether this engagement terminates or not.

4. Information provided by you or any authorised agent/partner, will be used by me and any members of my staff for the purpose of providing advice to you, marketing of other services I provide and may also be used by any:

1. Product or service provider when researching, analysing, or implementing any of my recommendations or variations thereof;

1. The Financial Markets Authority and/or any other regulatory body as required for audit or legislative purposes, compliance advisers, assessors or by any claims investigators who may need access to such information;

1. Other professionals such as solicitors, accountants, finance brokers, financial planners when such services are required to complement this advice and as requested by you.

1. Prospective and actual purchaser(s) if selling my business.

Dissolution of Engagement

Life happens, and sometimes changes necessitate a rethink of our partnerships.  If you ever find that our services no longer align with your needs, you’re free to call it quits at any time – just let us know in writing.  But, like any committed relationship, we too have our boundaries for when we may need to step back.

These include:

• If we have a conflict of interest
• If our fees are not paid
• If there is a valid reason for us not to complete your instructions

In the event that either party terminates the engagement, these terms will remain in effect and you will be responsible for paying us for all services rendered and expenses incurred up to the date of termination.

Furthermore, termination may also occur in the following circumstances:

• You cancel all insurance policies
• The principal transaction that formed the basis of our engagement is completed

By laying out these conditions transparently, we aim to maintain a relationship that respects both parties involved.  This is all about safeguarding your interests – and ours, too.

Complaints Handling and Dispute Resolution

What should you do if you’re unhappy with something?  If you have a problem, concern, or complaint about any part of our service or financial advice, please tell us as soon as possible so that we can try and resolve this for you to the best of our ability.  It is our intention to provide the best possible service we can for our clients and will do our best to try and resolve any complaint received as quickly and effectively as possible.

So that we may try to fix the problem in the first instance, please contact our Head – Adviser Support & Compliance:

Name: Temi Adelekan

Email: support@advisenow.co.nz

Phone: 0221022898

Address: L8/139 Quay Street, Auckland 1010.

Internal complaint process:

1. We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
2. If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 3 business days. We may contact you to get further information about your complaint.
3. We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.
4. We will contact you by phone, email, or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we are unable to resolve your complaint, or you aren’t satisfied with the way we propose to do so, it then becomes a dispute.

The Dispute Resolution process:

1. In the event of a dispute, you must notify us that the complaint is not resolved and is now a dispute.
2. We will confirm in writing our internal complaints process, likely timeframes, and our Disputes Resolution Scheme which you can access at any stage should you choose to.
3. Should we fail to handle the problem to your satisfaction within a reasonable time frame then the product providers themselves have internal complaints handling processes which you might wish to also access. This means that if we have used a particular product that is connected to the issue at Dispute, you can contact the company that issued that product and have them attempt to resolve the matter as well.
4. If these options fail to resolve the Dispute to your satisfaction, then you may take the matter to the Financial Services Complaints Limited, of which we are a member. We are bound by the outcome of that process.  You can choose to be bound by the outcome, but you can also choose to be free to pursue other legal avenues if you wish.

This service is independent and will cost you nothing and will assist us to resolve things with you. Details of this service are:

Email: complaints@fscl.org.nz

Online: https://fscl.org.nz/make-a-complaint/complaint-form/

Complaint forms can be downloaded online and completed by hand.

Phone (Toll Free): 0800 347 257

How do we collect your information?

In most cases we collect personal information directly from you when you:

1. Call or email us
2. Talk to an employee, contractor, or director of ours
3. Take out products or make a claim through us
4. Leave a comment on social media
5. Apply for a job with us

What we ask of you: 

Any advice provided because of this needs analysis can only be as good as the information received from you so we ask that you provide us with the information we request.  Without relevant and correct information about your personal and financial situation, we run the risk of giving advice that is not appropriate to your needs. If you’re unsure as to why we need certain information, please ask so that we can explain.

Privacy act: 

We adhere to the Privacy Act 2020 and its privacy principles around how we collect, handle and use personal information.  We collect your personal information for its lawful purpose in order to provide you with Financial Advice as per your request. Besides our team, we may also share information with other parties (e.g. product or service providers, third parties such as our CRM system, compliance advisers, aggregator system or other professionals (e.g. Lawyers/ Accountants) when required to meet the scope of advice.  We keep your information safe by storing it securely and only allowing certain staff members have access to it. We have secure mechanisms in place to ensure your data is kept private and backed up regularly.  We use third party cloud service providers to store and process the information we collect. We use Microsoft cloud servers located in Australia. We use KAN CRM servers and may use Planolitix which are generally in New Zealand, with some information possibly being held in Australia. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations. You have the right to request a copy of the personal information we hold about you and ask for it to be corrected if you think it is wrong.  A full copy of our privacy statement is available at all times via our website or on request.  Please let us know if you wish to have a written copy through the information below.

Temi Adelekan
0221022898
support@advisenow.co.nz

Note that a link to another site doesn’t mean we support all the content on that site.  We are not responsible for the content of websites we link to or the privacy practices of those websites and we have no control over the activities of those websites. We recommend checking the terms and condition and privacy policies of any websites before disclosing any personal information.

Additional information can also be found on the Privacy Commissioner’s website here

Ongoing Updates:

As the financial landscape shifts and evolves, so do we.  It’s a commitment to offer you an agile and relevant service, tailored to meet your ever-changing needs.  Please be aware that our terms and conditions may be updated at any time to reflect these changes.  Once we’ve fine-tuned the terms, they’ll go into effect immediately.  While an updated copy of these terms is always available upon request, we opt for a less intrusive approach by not automatically sending them your way.  Rest assured, we’re just a call or email away should you wish to review any modifications.