Last updated: 01-08-2024

Zigi Financial Services Limited t/a Advisenow FSP1007853 (‘Advisenow’, ‘we’, ‘us’ and “our”) are committed to protecting the privacy of our clients, contractors and other users of our websites and services.

Where you provide us with your personal information, in person, by email, through this website or through any of our other channels such as social media, we will endeavour to ensure that such information remains private and is only used in accordance with this policy. By providing us with your personal information, you also consent for us to collect, hold, use and disclose your personal information in accordance with this policy. We must comply with the Privacy Act 2020 in New Zealand.

Collection of Personal Information:

We may collect personal information about you when you provide information to us directly, and when you obtain services from us. We may also collect personal information about you from third parties where authorised by you and from public sources.

The type of personal information we may collect may include:

• your contact details: name, address, phone number, email address etc.
• documents that confirm your identity: your driver’s licence, passport, national identity card etc.
• other information relevant to the service we will provide to you.

Use and Disclosure of Your Information:

We hold, use and disclose your personal information for the following purposes:

1. To provide our services to you;
2. To maintain our business relationship, where you are a user of our website, a client or contractor;
3. To answer your inquiry;
4. To direct-market products and services, advise you of news and industry updates, events, promotions and competitions, reports and other information. Where we do so, you will be able to unsubscribe from such communications;
5. To enable the development and marketing of other products and services and to improve our customer service and to make our services more valuable to you.
6. Where we have retained the services of trusted third parties, such as contractors and industry specialists, those third parties must comply with similar undertakings of privacy and confidentiality as us;
7. If we merge with or is acquired by another business, we may share personal information with the new owners of the business and their advisers and if this happens, you will be sent notice of such an event;
8. We may also release personal information to regulatory or law enforcement authorities, if they require us to do so; and
9. We may also seek your consent to collect, hold, use and disclose your personal information for any other purpose not listed above.

Website Visitors:

We gather information and statistics about all visitors to this and all of our webpages, including the most frequently accessed pages and most frequently used services. We only use such data in aggregate form (that is, the information does not identify any one individual). This information helps us determine the most beneficial parts of our websites and ways in which we can continually improve our online services to create a better overall experience for our users. We may also publish some of this aggregate (non-identifiable) information on our website.

Cookies:

We use the Google Marketing and Facebook Marketing Platforms to collect information about how you use our websites. The information collected is used to improve how our website(s) work or the effectiveness of our web services to you. Information collected include (but not limited to) your contact details, to track web traffic on an aggregate basis and to keep session information in cache to assist your use of our website, such as your last search (however, this information is disposed of every time you close your web browser or clear your browsing history). You may wish to opt out by turning off cookies (please refer to the help menu on your browser) however, switching off cookies may restrict your use of our websites.

Your Right of Access to Personal Information Collected:

You may request access to or updating of your personal information held at Zigi Financial Services Limited t/a Advisenow by contacting our privacy officer (see below). We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and give you reasons for doing so. Where you request your personal information to be updated and there is a dispute about the facts, we will make a note on your personal information of such dispute. You may also request that we stop using your information and contacting you and we will comply with your request. However, if this involves a request for deletion of your file, please be aware that we may not be required or able to do so, particularly where your file also holds information about our clients. Where permitted to do so, we may charge an administrative fee for access and updating requests.

Security:

We take reasonable steps to keep personal information secure, accurate and up to date. The Internet is not always a secure method of transmitting information. Accordingly, while we seek to protect your personal information by implementing digital security systems in various parts of our website, we cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information. Where we have links to websites outside our web or social channels, we cannot ensure that your privacy will be protected in accordance with this policy. You should consult these other websites’ privacy policies as we have no control over them and are not responsible for any information that is submitted to or collected by these third parties.

Updates to our Privacy Policy Statement:

We may amend this Privacy Policy Statement from time to time. We suggest that you visit our website regularly to keep up to date with any changes.

Contact:

Privacy Officer: Temi Adelekan
support@advisenow.co.nz | 0221022898